Cancellation and refunds

Cancel from Settings → Billing in your Cazny account. This is the reliable way to stop renewal; an email, phone call, or chat message does not cancel a subscription.

Your subscription renews automatically until you cancel it.

You can continue using Pro until the end of the billing period you have already paid for. Your account will then move to the Free plan, where you can continue using Cazny within the Free plan limits.

You may request a full refund of your most recent subscription charge within 14 days of that payment. A request is limited to one monthly charge.

Cazny offers a Free plan without a time limit, so you can assess the essential features before upgrading.

Use the email link on our Contact page and write from the address registered to your Cazny account. We will confirm whether the request qualifies and process an approved refund.

When a refund is issued, the subscription and account are closed and you will no longer be able to sign in.

A normal subscription cancellation moves your account to the Free plan, so your data remains available subject to that plan’s limits.

If your account is closed following a refund, we retain its data for up to 90 days. After that period, the data may be permanently deleted and cannot be recovered.

If a renewal payment fails, you have a seven-day grace period to update the payment method. Pro access continues during that period. If payment is still unsuccessful, the account moves to the Free plan.

This policy forms part of the Terms of Service. For questions, contact us.