Frequently Asked Questions (F.A.Q.)

Table of Contents

What are the licenses available for purchase?

There are two types of licenses available for purchases. They are 'Cazny User License' and 'Cazny Developer License'. In summary, 'Cazny User License' is applicable when the Buyer does not want to make any customizations to the Product and 'Developer License' otherwise.

Go through the licenses for more detail.

If I make a purchase, when will I get the Product?

Instantly! When you make the purchase, immediately after you make the payment you will get an email with a link to download the bundle. The bundle will include the Product and accompanying help documents.

Can I make customizations to the Product I have purchased?

Yes, you can make customizations to the Product you have purchased. You need to buy the Product under 'Cazny Developer License'. Please go through the license for more detail.

Do you provide support for installation?

Yes of course! All the purchases comes with free support for installation. We will do the installation or help you to install the Product in your environment whichever way is comfortable for you. Plase go through the Support Policy for more details.

How long do you provide support?

We provide free support for a duration of six months from the date of purchase. We also provide you an option to extend the support for six additional months.

Do you provide exclusive services to enhance and maintain the Product?

Yes we do provide exclusive paid service to enhance and maintain the Product. You need to get in touch with us with details of your requirements. We will analyze and submit you a quote and take it forward accordingly.

What are the things I am entitled as part of your support?

Please go through our support policy for details. In summary, you get support for installation, free updates of all the releases of the Product during the support period and exclusive defect fixes.

What are the means to avail the support?

Following are different means of reaching us,

The support center is the best way for you to get all your queries resolved. The support center is a ticketing system and you have access to it once you login. You can raise tickets on us and we will respond and resolve the tickets. The support is part of the agreement between us and we ensure that you get a binding on us through this ticket based support system.

Product wise Questions and Answers is a public commenting system that is available for each Product on its respective page. You can raise your questions there and we will ensure that you get the answer for your queries.

Every user can use all these means to communicate with us. Irrespective of whether you make the purchase or not, we are committed to answer your queries and get it resolved.

My preferred payment mode is not available. What should I do?

Please contact us and we will make special arrangements for you to make the payment in your preferred mode and ensure that you are able to make the purchase.

Will you provide refund?

Yes, we have a detailed refund policy. Kindly go through that to understand the terms.

Will you charge transaction fee, or any other hidden charges?

No we do not charge transaction free or any other hidden charges. The amount that is displayed to you on the checkout page is final.

I wish to redistribute the Products, what should I do?

Please contact us and we will do the needful.

I am a blogger and do you offer any affiliate programs?

Yes. Please contact us and we will do the needful.

Can I sell my Product in the Cazny market place?

Yes you can sell your Product in the Cazny market place. Please contact us and we will guide you through the process and onboard you into Cazny.

If you have any questions that is not answered here, please contact us and we will respond to you immediately.